Refund Policy
Unbranded items:
- Where an item was purchased without branding we will gladly accept and refund any returns provided the item is returned to us within 7 days of purchase and in it's original condition.
- You are responsible for the return shipping on these items.
Branded items:
- As branded items are custom made to your specification, we are unable to accept returns on these items.
Shipping fees:
- As we pay couriers to manage our parcel deliveries, the shipping fees are non-refundable.
Handling fees:
- Some of the vendors charge a handling fee for return of goods.
- In such cases the handling fee will be calculated once the goods are received at the vendor, and then only can we process the refund minus the handling fee.
- Please expect some delays in this case.
If you have any questions or need assistance, please contact us.